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Every help guide, organised by category.
A complete introduction to TrustRating: what the platform does, who it is for, and how reviews, TrustScores, and company profiles fit together.
Read guide →How to sign up for TrustRating, choose between password and sign-in link, verify your email, and fix the most common login problems.
Read guide →What the number next to every company name actually means: the three ingredients of the TrustScore and why it is more honest than a plain average.
Read guide →Everything in your account settings explained: editing your profile, changing your password and email, tuning notifications, and linking business access.
Read guide →Passphrases, sign-in links, two-factor authentication, and phishing red flags — plus the exact steps to take if you think someone else got into your account.
Read guide →A step-by-step guide to writing a review that genuinely helps other shoppers: choosing the right star rating, what details to include, and the rules to follow.
Read guide →Follow your review from the moment you press submit: TrustGuard's automated checks, why some reviews are held for moderation, and what happens once it publishes.
Read guide →How to update or remove a review you wrote: what editing does to its published status, how deletion affects the company's TrustScore, and the rules that apply.
Read guide →A layer-by-layer look at TrustRating's defenses against fake reviews: verified accounts, bot protection, TrustGuard screening, human moderation, and community flagging.
Read guide →What you can report on TrustRating, how to flag a review step by step, what moderators do with your report, and how to report a company for impersonation or scams.
Read guide →How to find or add your company on TrustRating, prove you represent it, create your business account along the way, and what unlocks once your claim is approved.
Read guide →Prove you control your company's website with a DNS TXT record or a one-click email at your domain — and unlock the verified badge and domain-aware features.
Read guide →What appears on your public company page, how to upload a logo, set a banner and brand color, write a description that converts, and add custom links.
Read guide →Bring colleagues into your business account with their own logins: send invitations, choose between the owner, manager, responder, and viewer roles, and keep access secure.
Read guide →How to invite customers to review your business: tracked links, platform-sent emails, the reusable share link, timing strategy, and tracking results.
Read guide →Why public replies matter, how to respond from your business panel, frameworks for negative and positive reviews, and when to flag instead of reply.
Read guide →How to embed live TrustRating widgets on your website: the available templates, getting your snippet, customization options, and troubleshooting.
Read guide →What the TrustRating marketing asset pack includes, where to use badges, the rules for accurate representation, and how badges differ from live widgets.
Read guide →How TrustRating plans are structured, which billing periods you can choose, how to subscribe from the business panel, and what happens when you upgrade or downgrade.
Read guide →A tour of the billing page: where your invoices live, what they contain, how to keep billing details current, and what happens when a payment fails.
Read guide →How to cancel a TrustRating plan, what keeps working until the period ends, which features pause afterwards, and how to come back later.
Read guide →Where your analytics live in the business panel, what every metric actually measures, and how to turn trends into concrete improvements.
Read guide →What TrustRating's AI features do — Brand Pulse reports, AI-drafted replies, on-demand scans — how the TWallet funds them, and how to use the output well.
Read guide →How to create an API key in the business panel, authenticate your first request, keep keys safe, and avoid the classic first-integration mistakes.
Read guide →Subscribe your systems to TrustRating events — new reviews, score changes, invitation conversions — with signed deliveries, retries, and a delivery log.
Read guide →How the TrustRating affiliate program works: who it suits, how to apply, what admins look for, and what happens after you are approved.
Read guide →Understand your affiliate dashboard: how commissions move from pending to payable, why some are reversed, and how to request a payout.
Read guide →The fastest ways to reach the TrustRating team, what to include in your request, and how the support ticket lifecycle works.
Read guide →Quick, concrete fixes for the problems users hit most: sign-in trouble, missing emails, reviews not appearing, widgets, billing, and more.
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