Zendesk provides an AI-powered customer service and support platform that helps businesses manage customer interactions across multiple channels.
Each model independently rates Zendesk on a 1–5 star scale.
Zendesk is a well-established SaaS leader in customer service software, serving 100K+ businesses globally. Taken private in 2022. Strong product but faces criticism over pricing and, ironically, its own customer support quality.
Zendesk is a well-known customer service platform with strong reputation and regulatory compliance. It offers reliable trading and support services, though some users report occasional issues.
Zendesk is a well-established, publicly traded SaaS company providing AI-powered customer service software. It has a strong reputation for reliability and widespread adoption, though direct 'trading' scores are not applicable. Support and regulation are standard for a large tech firm.
Zendesk is a well-established customer service SaaS with strong features and widespread adoption. Robust compliance and security posture. Pricing and support experiences draw mixed reviews, but overall reputation and product quality are solid.
Zendesk is a well-established SaaS company offering customer support tools with solid market reputation and standard compliance certifications. Product quality is good but pricing draws criticism; support channels are robust. Limited regulatory oversight as non-financial firm.
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Zendesk is rated 3.8 out of 5 (“Great”) on TrustRating, based on 5 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.
TrustRating doesn't issue scam verdicts — we publish the data instead: Zendesk scores 3.8 out of 5 (“Great”) based on 5 independent AI model assessments. Every review passes TrustGuard, our fraud-screening system that blocks fake and paid reviews, so the score reflects genuine customer experience. Read the most recent reviews below before you decide.
Zendesk currently has a TrustScore of 3.8 out of 5 (“Great”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.
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