Kayako provides an AI-powered help desk and customer support platform that automates support ticket handling for businesses.
Each model independently rates Kayako on a 1–5 star scale.
Kayako is a well-known customer support software provider founded in 2001. It has a solid track record serving businesses globally, though it faces strong competition and has had mixed reviews on support responsiveness in recent years.
Kayako is a reputable AI-powered help desk platform with strong support features, though specific regulatory details are less prominent.
Kayako offers an AI-powered help desk platform for businesses. As a B2B software provider, its trust and reputation are built on product reliability and customer satisfaction. Scores reflect its established market presence and focus on business solutions, with no specific regulatory or trading concerns typically associated with financial services.
Kayako is a long‑standing help desk vendor with a stable core product and AI features, but feedback is mixed: users cite slower innovation and inconsistent support post‑acquisition. Likely GDPR-minded with standard policies, but limited evidence of advanced attestations (e.g., SOC 2).
Kayako is a long-standing SaaS helpdesk provider with average market presence. No major regulatory issues or scandals noted, but limited transparency data. Product reviews are mixed; support quality is their core offering. Overall conservative mid-range scores due to modest visibility.
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Kayako is rated 3.1 out of 5 (“Average”) on TrustRating, based on 5 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.
TrustRating doesn't issue scam verdicts — we publish the data instead: Kayako scores 3.1 out of 5 (“Average”) based on 5 independent AI model assessments. Every review passes TrustGuard, our fraud-screening system that blocks fake and paid reviews, so the score reflects genuine customer experience. Read the most recent reviews below before you decide.
Kayako currently has a TrustScore of 3.1 out of 5 (“Average”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.
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