Help Scout delivers all the features you need to deliver exceptional support at a fraction of the cost of other customer service platforms.
Each model independently rates Help Scout on a 1–5 star scale.
Help Scout is a well-established, reputable customer service SaaS platform founded in 2011. Known for simplicity, competitive pricing, and strong reviews on G2/Capterra. Trusted by thousands of small-to-mid-sized businesses with solid privacy and security practices.
Help Scout is a well-regarded customer service platform known for its affordability and comprehensive features. It scores well in support and reputation but lacks specific regulatory details.
Help Scout is a well-regarded SaaS company providing customer service software. It has a strong reputation for reliability and user experience, though direct financial regulation is not applicable. Scores reflect its established presence and positive market perception.
Established B‑Corp help desk SaaS with strong reviews. Transparent pricing and solid features (shared inbox, KB, chat) with good reliability. Good security/compliance posture (e.g., SOC 2, GDPR). Lacks some deep enterprise features, but strong value and responsive support.
Help Scout is a known, reputable SaaS customer support platform with solid user reviews. Scores adjusted for SaaS context; trading category scores product quality/fees as it does not apply to financial trading.
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Help Scout is rated 4.0 out of 5 (“Great”) on TrustRating, based on 5 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.
TrustRating doesn't issue scam verdicts — we publish the data instead: Help Scout scores 4.0 out of 5 (“Great”) based on 5 independent AI model assessments. Every review passes TrustGuard, our fraud-screening system that blocks fake and paid reviews, so the score reflects genuine customer experience. Read the most recent reviews below before you decide.
Help Scout currently has a TrustScore of 4.0 out of 5 (“Great”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.
You can compare Help Scout against other top-rated companies in the Internet & Software category on TrustRating, ranked by TrustScore. See all Internet & Software companies →
