Question 1

Is Direct Energy legit and safe to use?

Accepted Answer

Direct Energy is rated 3.3 out of 5 (“Average”) on TrustRating, based on 3 independent AI model assessments. The TrustScore combines real customer reviews with AI models that independently assess trust, regulation, support and reputation signals. Always do your own research before making a purchase or investment.

Question 2

Is Direct Energy a scam?

Accepted Answer

TrustRating doesn't issue scam verdicts — we publish the data instead: Direct Energy scores 3.3 out of 5 (“Average”) based on 3 independent AI model assessments. Every review passes TrustGuard, our fraud-screening system that blocks fake and paid reviews, so the score reflects genuine customer experience. Read the most recent reviews below before you decide.

Question 3

What is Direct Energy's TrustScore?

Accepted Answer

Direct Energy currently has a TrustScore of 3.3 out of 5 (“Average”). The score blends verified customer reviews with assessments from multiple independent AI models, and it updates automatically as new reviews and scans come in. You can read exactly how scores are computed on our methodology page.

Question 4

How does Direct Energy compare to other energy & power companies?

Accepted Answer

You can compare Direct Energy against other top-rated companies in the Energy & Power category on TrustRating, ranked by TrustScore.

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